Frequently Asked Questions
We want your experience with us to be as simple and easy as possible. Here are answers to the questions that are most commonly asked at ACPNY.
How do I schedule my doctor appointment?
For regular and follow-up appointments with primary care physicians and select specialists, click the “SCHEDULE AN APPOINTMENT” button in the upper right corner of this page and get access to doctors at any of our 35 medical offices. You can also call 646-680-4227, where our Patient Service Representatives can assist you Monday-Thursday from 8am-8pm and Friday from 8am-6pm.
What’s the fastest way to refill my prescription?
If you need to refill a prescription, the fastest way is to contact your pharmacy directly. Your pharmacist can also answer any questions you have about your medication.
You can also request a prescription refill by signing in to your myACPNY patient portal and submitting your request online. Not signed up for myACPNY yet? Register here
What’s the best way to contact my Care Team?
The fastest, easiest way to contact your Care Team is by sending an email through your secure myACPNY patient portal. That way, you don’t need to worry about sticking close to the phone for a return call if your Care Team is not available to speak with you right away. Not signed up for myACPNY yet? Register here
If you prefer to speak with your Care Team on the phone, call 646-680-4227.
How do I get a referral to a specialist?
Visit our Specialist Referrals page
or download our infographic
What forms of insurance do you accept?
ACPNY works with most health insurance plans. More information can be found here.
We also offer patients the ability to self-pay. ACPNY accepts cash, debit and credit cards as payment for your visit.
How can I get an answer to a billing question?
For any Billing Questions, please contact the Billing Department directly at 1-800-871-1370.
How can I get directions to one of your medical offices?
Use the filtering tools on our Find a Doctor or Medical Office page
to find a location you want to visit, then click on that location for directions.
Have a question you don’t see answered here or a comment you’d like to share?
Email us at firstname.lastname@example.org
Our Care Team
Our relationship with you begins by assigning you to a Care Team that includes your primary care physician, a nurse, medical assistant and a patient service representative.
Effective January 1, 2017, AdvantageCare Physicians (ACPNY) began using a new, unified ACPNY tax identification number (TIN), instead of the multiple, regional IDs we previously used. This changes how ACPNY bills insurance companies for patients’ care.