Refund Policy

If you made a payment through myACPNY secure payment portal and it was found that you are due a refund, AdvantageCare Physicians will issue a refund to the credit/debit card that was used to make the online payment. Refunds may result from overpayment, duplicate payment, or additional payment received from insurance.

Refund requests can be made by contacting the AdvantageCare Physicians Billing Department at (800) 871-1370.

Please allow 30 days for refund processing.