Frequently Asked Questions

We want your experience with us to be as simple and easy as possible. Here are answers to the questions that are most commonly asked at ACPNY. 

How do I schedule my provider appointment?
For regular and follow-up appointments with primary care physicians and select specialists, click the “SCHEDULE AN APPOINTMENT” button in the upper right corner of this page and get access to doctors at any of our medical offices. You can also call 646-680-4227, where our Patient Service Representatives can assist you. Click here for medical office hours >

Where can I learn more about the annual flu shot?
Check out our Flu FAQ for information on how to get your shot, when it's appropriate, and who should get vaccinated.

What is Express Check-In?
Please visit our Express Check-In FAQ
What’s the fastest way to refill my prescription?
If you need to refill a prescription, the fastest way is to contact your pharmacy directly. Your pharmacist can also answer any questions you have about your medication.

You can also request a prescription refill by signing in to your myACPNY patient portal and submitting your request online. Not signed up for myACPNY yet? Register here.

What’s the best way to contact my Care Team?
The fastest, easiest way to contact your Care Team is by sending an email through your secure myACPNY patient portal. That way, you don’t need to worry about sticking close to the phone for a return call if your Care Team is not available to speak with you right away. Not signed up for myACPNY yet? Register here.

If you prefer to speak with your Care Team on the phone, call 646-680-4227.

How do I get a referral to a specialty care provider?
Visit our Specialist Referrals page or download our infographic.

What forms of insurance do you accept?
ACPNY works with most health insurance plans. More information can be found here.  We also offer patients the ability to self-pay. ACPNY accepts cash, debit and credit cards as payment for your visit. 

How can I get an answer to a billing question?
For any Billing Questions, please contact the Billing Department directly at 1-800-871-1370.

How can I get directions to one of your medical offices?
Use the filtering tools on our Find a Doctor or Medical Office page to find a location you want to visit, then click on that location for directions.

Who can I contact about accessibility issues encountered on the site?
AdvantageCare Physicians is committed to making its website accessible to all
individuals. Please click here  to review our Accessibility Statement.
If you see an ACPNY PCP, can you see a specialty care provider outside of ACPNY?
AdvantageCare Physicians has excellent specialists within our practice, as well as a preferred network of specialists outside of our practice. All the specialists we work with must demonstrate the highest standards for quality and excellence in customer service. Your primary care provider will work with you to identify the appropriate specialist for your medical needs both within and outside of ACPNY. 
If you want to see a specialty care provider in ACPNY how do you get the referral or is a referral even needed?
Your primary care provider will determine the clinical need for specialty care. If your insurance plan requires a referral for specialty visits, your primary care provider and care team will work together to issue the required referrals before your scheduled specialty care visit.
If you need a referral how long does it take to get one and to see and an ACPNY specialty care provider?
Referrals for urgent care can be processed on the same day; in general, most approved referral requests are processed within 48 hours. Our care team staff are available to assist in scheduling urgent and routine specialty appointments
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