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Virtual Visits

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Switch to:

Virtual Visits

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At AdvantageCare Physicians (ACPNY) we offer virtual visits as a convenient way to continue to care for the whole you, right from the comfort of your own home. Whether you are unable to get to the office or just prefer to stay home, our providers and teams are ready to care for you.


Before you inquire about virtual visits, please register for a myACPNY patient portal account if you don't already have one. This account will be needed before you can take part in a virtual visit. Click on the link below to register for myACPNY, and review the following Q&As for other important information around virtual visits.


Register for myACPNY

A virtual visit is similar to an in-office visit. Your provider is present, but you are chatting with them from home, work, or another convenient location. Our providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.

A virtual visit is an online appointment that allows you to talk face-to-face with a provider from the comfort of your home. Instead of going into an ACPNY office, you meet with a provider using a secure audiovisual connection from your mobile device, tablet, or computer (desktop or laptop). To properly conduct a virtual visit, please be sure you are located in a private space and not on the move (walking or driving).

ACPNY offers virtual visits across a variety of primary and specialty care providers. Examples of appointments that can be done virtually include new patient visits, behavioral health sessions, nutritional visits, and many more.

Although many appointment types can be done virtually, there are some exceptions. Examples of appointments that might require an in-person visit include physical and annual examinations, as well as podiatry and optometry appointments. If you have questions about whether your upcoming visit could be done virtually, please ask our call center when making your next appointment.

At this time, we are also using virtual visits to assess patients who suspect they may have Coronavirus (COVID-19) symptoms. During these virtual visits, you will speak with one of our available providers about your symptoms, potential exposure, guidance on treatment, and next steps. Learn more here

You may schedule a virtual visit with a provider you have previously seen using the myACPNY patient portal. If you wish to schedule a virtual visit with a provider for the first time, please contact our Call Center at 646-680-4227.

To save time, please register for a myACPNY patient portal account before scheduling your appointment, as you will need it to conduct your virtual visit. 


Register Now

To schedule a virtual visit appointment, you will need a myACPNY patient portal account. Below are instructions to take part in a virtual visit.

  1. Sign in to your myACPNY account. If you have not yet created an account, click here for instructions on how to sign up.
  2. When it’s time for your virtual visit, join the appointment by logging into your myACPNY account.
  3. You may check in for your appointment as early as 30 minutes before it begins. If you are more than 5 minutes late, you will need to reschedule your appointment via our Call Center at 646-680-4227.

Helpful set-up and user guides:

Computer: English (PDF)  / Spanish (PDF)

Mobile: English (PDF)  / Spanish (PDF)

myACPNY for Android

Download myACPNY App


myACPNY for Apple iOS

Download myACPNY App

My Medications

Please update the “Medications” section in your myACPNY patient portal. You can remove and add medications to your list, and request refills. These requested changes can be discussed during your visit.


My Screenings

You may have some important screenings available in myACPNY. These are under the “Questionnaires” section in the “Health” tab. Please take some time to review and complete these screenings prior to your visit. If you don’t see any screenings in this section, don’t worry – your provider knows what you need.


My Vitals

If you have been monitoring your blood pressure, glucose, weight, heart rate, or temperature at home, please check these values and be ready to discuss with your provider.


My Health

What is the reason for your visit? Think about questions you would like to ask your provider, referrals you may need, test results you may want to discuss, and how you are feeling.


My Preventative Health

Are you due for any routine screenings, such as a diabetic eye exam or mammogram? Make sure to discuss these with your provider so the appropriate orders can be placed for you.


My Next Steps

Remember to review your “After Visit Summary” in myACPNY after your appointment. This summary will contain important next steps in your care, information about your orders and future appointments, and educational materials related to your visit where appropriate. If you had a telephone visit, consider signing up for myACPNY to hold a virtual visit next time.


Many insurance providers now cover virtual visits. However, we ask that all patients verify in advance if your specific plan provides coverage for a virtual visit.

For plans we accept, we are not collecting co-payments during the virtual visit check-in process and will send a statement bill to you for applicable co-payments of deductibles.

Patient Testimonials

“I'm glad that the virtual visit was provided, it was professional and the doctor was just as thorough as if I was in the office. I got an appointment right away and I'm grateful for that."

Female, 44 years old

“My virtual visit was excellent, interacting with my doctor was easy and very dynamic. All my questions were answered. It was awesome. Thanks.”

Male, 70 years old

“It was a good experience. Thank you for this service. I was relieved that I did not have to go out to an office visit during this time. Thank you.”

Female, 60 years old

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Your Personalized Patient Portal

Register today to communicate securely with your doctor and Care Team, view lab results and immunization history, upload health and fitness information from apps, access your family’s health information, get Rx refills and more—anytime, anywhere.