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Coronavirus Resources & FAQ

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With the rapidly changing nature of the Coronavirus outbreak and response to it, we want to make sure patients have access to up-to-date news and information about the virus. We know this is concerning to you and your family, and we want to answer any important questions you may have about this outbreak.

We know this is concerning to you and your family, and we want to answer any important questions you may have about this outbreak.

ACPNY has begun to receive and administer COVID-19 vaccines to specific groups in accordance with the federal and state guidelines. For most patients, appointments for vaccinations will not start for several weeks, depending on eligibility. To see if you are currently eligible to receive the vaccine, please refer to the latest guidance by New York State. For more information about ACPNY and the vaccination, click here.

A coronavirus is a family of viruses that causes illnesses ranging from the common cold to more serious respiratory illnesses. The 2019 Novel Coronavirus causes symptoms that may appear 2-14 days after exposure to the virus. They include:

·  Fever > 100.0

·  Chills

·  Cough

·  Shortness of breath or difficulty breathing

·  Fatigue

·  Muscle or body aches

·  Headache

·  New loss of taste or smell

·  Sore throat

·  Congestion or runny nose

·  Nausea or vomiting

·  Diarrhea

Learn more about coronavirus and COVID-19.

Learn more about the difference between the symptoms of the flu and COVID-19

Those most at risk are older adults, babies, and those with underlying health conditions or compromised immune systems. There have also been reports of Multisystem Inflammatory Syndrome in Children (MIS-C), which seems to occur in children ages 0-21 who have previously had COVID-19.  

Yes. COVID-19 vaccines will be approved for distribution to patients over a months-long process. Learn more.

Uncertain about getting the COVID-19 vaccine? Learn more.

The best way to prevent any virus from spreading is to:

· Practice social distancing

Masks are required for all patients visiting our offices, in compliance with Governor Cuomo's April 17, 2020 executive order requiring all people in New York to wear a mask or face covering when in public, where social distancing is not possible. Need tips on making your own mask or face covering? Here are online instructional videos we recommend:

·  Surgeon General, Dr. Jerome Adams, shares ways to create your own face covering in a few easy steps

·  Sew and no-sew options from the CDC

·  Wash your hands with soap and warm water for at least 20 seconds. Using a hand sanitizer can help as well, but washing your hands is always preferable. Teach children early on how to properly wash their hands.

·  Avoid touching your eyes, nose, and mouth.

·  Avoid close contact with people who are sick.

·  Stay home when you are sick.

·  Cover your mouth with a tissue when you cough or sneeze, then throw the tissue in the trash. If you don’t have a tissue, cough into the crook of your elbow, not your hands.

·  Clean and disinfect surfaces and touchpoints like doorknobs, handles, light switches, and your phone.

·  Continue to practice good hygiene to prevent coronavirus, and other severe illnesses like the flu, from spreading. 

·  Keep an eye out for symptoms associated with Multisystem Inflammatory Syndrome in Children (MIS-C).


For the most up-to-date best practices, visit the CDC website or The New York State Department of Health website.

Although the CDC has not officially changed its guidance on mask wearing, experts, including the director of the National Institute of Allergy and Infectious Diseases, have suggested that wearing two masks may be more effective at protecting you from COVID-19. Wearing a surgical mask under a well-fitting cloth mask adds an extra layer of protection and makes sure that the masks are contoured to your face. Visit the CDC website for more information on mask wearing.

Whether you choose to wear one or two masks, remember to continue taking important precautions:

  • Wash your hands often and disinfect frequently touched surfaces.
  • Wear a mask over your nose and mouth when around others.
  • Avoid crowds and stay at least six feet away from people outside of your household.
  • Monitor your health for any COVID-19 symptoms.
  • Stay home if you are sick.
  • Get vaccinated when you are eligible.

A New York State Department of Health advisory requires travelers to New York to self-quarantine for 14 days or test out of this mandatory quarantine. Connecticut, New Jersey, and Pennsylvania are exempt from this policy.

For travelers who were in another state for more than 24 hours:

  • Travelers must obtain a test within three days of departure from that state.
  • The traveler must, upon arrival in New York, quarantine for three days.
  • On day 4 of their quarantine, the traveler must obtain another COVID test. If both tests come back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.

For travelers who were in another state for less than 24 hours:

  • The traveler does not need a test prior to their departure from the other state, and does not need to quarantine upon arrival in New York State.
  • However, the traveler must fill out our traveler form upon entry into New York State, and take a COVID diagnostic test 4 days after their arrival in New York.

You can learn more about this travel advisory here.

Patients meeting the criteria above should reschedule any appointments for after they have completed quarantine or testing requirements, or convert them to virtual visits.

Our offices are taking precautions as needed to prevent risk of spreading to patients and protect providers so they can continue in their important roles as deliverers of care. If you are a patient of AdvantageCare Physicians, you may see some changes at your regular office, such as these

We recommend that you get your health information from trusted sources such as:

There have been recent reports of Multisystem Inflammatory Syndrome in Children (MIS-C) who have previously had COVID-19. Currently, the signs and symptoms to look out for are:

  • Confirmed or potential past exposure to COVID-19
  • Persistent fever (3-5 days)
  • Rash or signs of inflammation (particularly around mouth, hands, and feet)
  • Red eyes
  • Swollen glands
  • Abdominal pain, vomiting, or diarrhea 

If you suspect that your child has COVID-19 or MIS-C, it is critical that you call us at 646-680-4227 to make an appointment. And, in case of emergency, call 911.

Learn more about MIS-C and COVID-19.

Patient Resources During COVID-19

Our Call Center is currently experiencing extremely high volume and longer wait times. We appreciate your patience. Click here for COVID-19 Info