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Frequently Asked Questions

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Frequently Asked Questions

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Answers to your questions

Below, you will find answers to the most common questions we typically receive. Each group of questions provides key insights to help you understand everything from booking an appointment to privacy guidelines. Use this resource to help keep your patient experience as seamless as possible.

How do I schedule an appointment?

For regular and follow-up appointments with primary care physicians and select specialists, select the "Schedule an Appointment" item in the main navigation, use our Find a Provider tool to book directly with your provider's office, or log in to myACPNY to reschedule with an existing provider. You can also call 646-680-4227, where our Customer Service Representatives can assist you.

How do I prepare for my appointment?

We’re here to help you make the most of your visit to our office.  Use our Preparing for Your Appointment help and resource section to learn more.

What’s the fastest way to refill my prescription?

If you need to refill a prescription, the fastest way is to contact your pharmacy directly. Your pharmacist can also answer any questions you have about your medication.

You can also request a prescription refill by signing in to your myACPNY patient portal and submitting your request online.

Not signed up for myACPNY yet?

How do I get a referral to a specialty care provider?

Visit our Specialist Referrals page or download our infographic.

If you see an ACPNY PCP, can you see a specialty care provider outside of ACPNY?

AdvantageCare Physicians has excellent specialists within our practice, as well as a preferred network of specialists outside of our practice. All the specialists we work with must demonstrate the highest standards for quality and excellence in customer service. Your primary care provider will work with you to identify the appropriate specialist for your medical needs both within and outside of ACPNY.

If you want to see a specialty care provider in ACPNY, how do you get the referral or is a referral even needed?

Your primary care provider will determine the clinical need for specialty care. If your insurance plan requires a referral for specialty visits, your primary care provider and Care Team will work together to issue the required referrals before your scheduled specialty care visit.

If you need a referral, how long does it take to get one and to see and an ACPNY specialty care provider?

Referrals for urgent care can be processed on the same day; in general, most approved referral requests are processed within 48 hours. Our Care Team staff is available to assist in scheduling urgent and routine specialty appointments.

What forms of insurance do you accept?

We work with most health insurance plans. More information can be found here. We also offer patients the option to self-pay. We accept cash, debit, and credit cards as payment for your visit.

How can I get an answer to a billing question?

For billing questions, please contact the Billing Department directly at 800-871-1370.

How can I get directions to one of your medical offices?

Use the filtering tools on our Find a Doctor or Medical Office page to find a location you want to visit, then click on that location for directions.

Who can I contact about accessibility issues encountered on the site?

AdvantageCare Physicians is committed to making its website accessible to everyone. Review our Accessibility Statement here.

Where can I learn more about the annual flu shot?

Check out our Flu FAQ for information on how to get your shot, when it's appropriate, and who should get vaccinated.

How do I get vaccinated?

Learn more about the importance of being vacinated by joining our Immunity Community


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Register today and schedule your next appointment online, communicate securely with your doctor and Care Team, view lab results and immunization history, upload health and fitness information from apps, access your family’s health information, get Rx refills and more—anytime, anywhere.

Contact Us

If you have any questions or concerns, please call 646-680-4227