Below, you will find answers to the most common questions we typically receive. Each group of questions provides key insights to help you understand everything from booking an appointment to privacy guidelines. Use this resource to help keep your patient experience as seamless as possible.
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Frequently Asked Questions
Answers to your questions
How do I schedule an appointment?
For regular and follow-up appointments with primary care physicians and select specialists, select the "Schedule an Appointment" item in the main navigation, use our Find a Provider tool to book directly with your provider's office, or log in to myACPNY to reschedule with an existing provider. You can also call 646-680-4227, where our Customer Service Representatives can assist you.
How do I prepare for my appointment?
We’re here to help you make the most of your visit to our office. Use our Preparing for Your Appointment help and resource section to learn more.
What is Express Check-In?
Express Check-In is a fast and convenient way to check in for your AdvantageCare Physicians appointment. Patients can save time by verifying personal information and paying copays without having to go to the front desk. When arriving for your appointment, simply go to the Express Check-In kiosk to complete your check in, have a seat, and wait to be called.
How do I use Express Check-In?
There are two ways to use Express Check-In:
- Before arrival: Through myACPNY, you can verify address and contact information, medications and allergies, and pay your copay prior to your appointment. myACPNY will generate a barcode for you to scan at the Express Check-In kiosk upon arriving at the medical office.
- At the time of arrival: Patients who didn’t start their check-in on myACPNY prior to arriving at the medical offices can still use the Express Check-In tablets. Just press “Start” on the tablet and walk through the fast and easy check-in process. In both cases, your Care Team will be notified of your arrival.
Do I have to be an AdvantageCare Physicians patient to use Express Check-In?
New patients can use Express Check-In to input their personal data before visiting the office by signing up for myACPNY. However, new patients must check-in with the front desk on their first visit to verify their identification.
Can I use Express Check-In at all offices?
Yes, Express Check-In is available at all of our medical offices, including AdvantageCare Physicians Express at Duane Street.
Can I use Express Check-In for all visit types?
Yes, you can use Express Check-In for all visit types with ACPNY staff, including visits you cannot schedule online, such as rheumatology.
Please note:
- Patients cannot use Express Check-In if they are more than 15 minutes late. Late patients must check-in at the front desk.
- Patients can use Express Check-In for more than one appointment if they’re scheduled within 60 minutes. This is useful for patients who see multiple specialists in one office visit.
- Patients can use Express Check-In to pay their copay with a credit card. Patients paying their copay with cash must see the front desk.
What’s the fastest way to refill my prescription?
If you need to refill a prescription, the fastest way is to contact your pharmacy directly. Your pharmacist can also answer any questions you have about your medication.
You can also request a prescription refill by signing in to your myACPNY patient portal and submitting your request online.
Not signed up for myACPNY yet?
How do I get a referral to a specialty care provider?
Visit our Specialist Referrals page or download our infographic.
If you see an ACPNY PCP, can you see a specialty care provider outside of ACPNY?
AdvantageCare Physicians has excellent specialists within our practice, as well as a preferred network of specialists outside of our practice. All the specialists we work with must demonstrate the highest standards for quality and excellence in customer service. Your primary care provider will work with you to identify the appropriate specialist for your medical needs both within and outside of ACPNY.
If you want to see a specialty care provider in ACPNY, how do you get the referral or is a referral even needed?
Your primary care provider will determine the clinical need for specialty care. If your insurance plan requires a referral for specialty visits, your primary care provider and Care Team will work together to issue the required referrals before your scheduled specialty care visit.
If you need a referral, how long does it take to get one and to see and an ACPNY specialty care provider?
Referrals for urgent care can be processed on the same day; in general, most approved referral requests are processed within 48 hours. Our Care Team staff is available to assist in scheduling urgent and routine specialty appointments.
What forms of insurance do you accept?
We work with most health insurance plans. More information can be found here. We also offer patients the option to self-pay. We accept cash, debit, and credit cards as payment for your visit.
How can I get an answer to a billing question?
For billing questions, please contact the Billing Department directly at 800-871-1370.
How can I get directions to one of your medical offices?
Use the filtering tools on our Find a Doctor or Medical Office page to find a location you want to visit, then click on that location for directions.
Who can I contact about accessibility issues encountered on the site?
AdvantageCare Physicians is committed to making its website accessible to everyone. Review our Accessibility Statement here.
Where can I learn more about the annual flu shot?
Check out our Flu FAQ for information on how to get your shot, when it's appropriate, and who should get vaccinated.
How do I get vaccinated?
Learn more about the importance of being vacinated by joining our Immunity Community
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