Please review these other updates to our practice operations and guidance to help keep yourself and those around you safe and healthy.
HOURS: Effective June 1, 2020, most ACPNY offices are open Monday – Thursday, 8 am – 6 pm, and Friday, 8 am – 5 pm. To see the specific hours for any office you may plan to visit including those with Urgent Care or After Hours Care, click here.
TRAVEL ADVISORY: A New York State Department of Health advisory requires travelers to New York from a growing list of states to self-quarantine for 14 days. Patients meeting the criteria should reschedule any appointments for after their quarantine period, or convert them to virtual visits. The most up-to-date list of states is available here.
APPOINTMENT SCHEDULING: All appointments, in person or virtual, are scheduled by telephone only, through our Call Center at 646-680-4227. We have temporarily suspended scheduling online or via the myACPNY patient portal and have halted the practice of seeing patients with unscheduled appointments (walk-in patients).
OFFICE VISITS FOR ROUTINE CARE AND PROCEDURES: Effective June 1, 2020, ACPNY providers resume in-person appointments and procedures, including annual wellness visits, physicals, and routine screenings. In addition, our providers are available to screen and order testing for COVID-19, including antibody testing, if indicated.
SAFETY PRECAUTIONS: We understand that you may have concerns about returning to our offices for in-person visits. However, be assured that you can stay current with your annual and routine care. We are taking many precautions including social distancing, mask-wearing policies, and other safeguards, for your safety across all of our offices.
LAB SERVICE APPOINTMENTS: Lab services remain by appointment only, and schedules have been adjusted to promote safety and social distancing, which applies to lab services at ACPNY offices and those of our partner, Quest Diagnostics.
Patients in Long Island, Queens, and Staten Island: If you require lab services prior to a visit or after an office or virtual visit, please schedule your appointment by calling 646-680-4227. Lab office hours in these areas are Monday – Friday, 8 am – 5 pm.
Patients in Manhattan and Brooklyn: If you require lab services prior to a visit or after an office or virtual visit, please schedule your appointment and check office hours with Quest Diagnostics.
PATIENT MEDICAL RECORDS: As an ACPNY patient, you can always access a summary of your medical records and test results through your myACPNY patient portal. However, if you need to request a complete copy of your records online—for legal purposes or to give to an outside medical provider—you can do so through Verisma, which allows you to complete, e-sign, and submit electronically from the comfort of home, 24/7. Request your own medical records here. If you are requesting records on behalf of an ACPNY patient, start here.