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Virtual Visit FAQs

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Virtual Visit FAQs

Woman looking at tablet -virtual visit faq header

Virtual visits offer an alternative to many types of in-office appointments. Read below to learn more about ACPNY’s virtual visits.

A virtual visit is similar to an in-office visit. Your provider is present, but you are chatting with them from home, work, or another convenient location. Our providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.

A virtual visit is an online appointment that allows you to talk face-to-face with a provider from the comfort of your home. Instead of going into an ACPNY office, you meet with a provider using a secure audiovisual connection from your mobile device, tablet, or computer (desktop or laptop). To properly conduct a virtual visit, please be sure you are located in a private space and not on the move (walking or driving).

Virtual visits are available for certain types of appointments and care. If you would like to know whether your upcoming visit could be done virtually, please ask our call center when making your next appointment.

At this time, we are also using virtual visits to assess patients who suspect they may have Coronavirus (COVID-19) symptoms. During these virtual visits, you will speak with one of our available providers about your symptoms, potential exposure, guidance on treatment, and next steps. Learn more here

You may schedule a virtual visit with a provider you have previously seen using the myACPNY patient portal. If you wish to schedule a virtual visit with a provider for the first time, please contact our Call Center at 646-680-4227.

To save time, please register for a myACPNY patient portal account before scheduling your appointment, as you will need it to conduct your virtual visit. 


Register Now

To schedule a virtual visit appointment, you will need a myACPNY patient portal account. Below are instructions to take part in a virtual visit.

  1. Sign in to your myACPNY account. If you have not yet created an account, click here for instructions on how to sign up.
  2. When it’s time for your virtual visit, join the appointment by logging into your myACPNY account.
  3. You may check in for your appointment as early as 30 minutes before it begins. If you are more than 5 minutes late, you will need to reschedule your appointment via our Call Center at 646-680-4227.

Helpful set-up and user guides:

Computer: English (PDF)  / Spanish (PDF)

Mobile: English (PDF)  / Spanish (PDF)

myACPNY for Android

Download myACPNY App


myACPNY for Apple iOS

Download myACPNY App

My Medications

Please update the “Medications” section in your myACPNY patient portal. You can remove and add medications to your list, and request refills. These requested changes can be discussed during your visit.


My Screenings

You may have some important screenings available in myACPNY. These are under the “Questionnaires” section in the “Health” tab. Please take some time to review and complete these screenings prior to your visit. If you don’t see any screenings in this section, don’t worry – your provider knows what you need.


My Vitals

If you have been monitoring your blood pressure, glucose, weight, heart rate, or temperature at home, please check these values and be ready to discuss with your provider.


My Health

What is the reason for your visit? Think about questions you would like to ask your provider, referrals you may need, test results you may want to discuss, and how you are feeling.


My Preventative Health

Are you due for any routine screenings, such as a diabetic eye exam or mammogram? Make sure to discuss these with your provider so the appropriate orders can be placed for you.


My Next Steps

Remember to review your “After Visit Summary” in myACPNY after your appointment. This summary will contain important next steps in your care, information about your orders and future appointments, and educational materials related to your visit where appropriate. If you had a telephone visit, consider signing up for myACPNY to hold a virtual visit next time.


Many insurance providers now cover virtual visits. However, we ask that all patients verify in advance if your specific plan provides coverage for a virtual visit.

For plans we accept, we are not collecting co-payments during the virtual visit check-in process and will send a statement bill to you for applicable co-payments of deductibles.