How it Works

Woman looking at laptop - How it works

Virtual visits are similar to in-office visits. Your provider is present, but you are speaking to them from home, work, or another convenient location. Through a virtual visit, our providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.

A virtual visit allows you to talk face to face with a provider, but from the comfort of your home or other private location. Instead of going into an ACPNY office, you meet with a provider using a secure audiovisual connection from your mobile device, tablet, or computer (desktop or laptop). To properly conduct a virtual visit, please be sure you are located in a private space and not on the move (walking or driving).


Register for myACPNY

Your own myACPNY patient portal account is required for conducting a virtual visit. If you don’t already have an account, please register for one before scheduling a virtual visit.