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Video Visits

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Video Visits

Woman looking at laptop - How it works

A video visit is an appointment conducted online, allowing you to talk face-to-face with your provider through your mobile device, tablet, or computer. Wherever you choose to have your visit, it’s important to find a location that is private and free of distraction, so that details about your health cannot be overheard and you can have a focused conversation with your provider.

Many visit types are better conducted in person, in an ACPNY office. But, if your appointment can be conducted via a video visit, your provider will be able to assess your symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.

Video visits are widely available for primary care. When a provider offers video visits, you will see the video visit option when scheduling your appointment. If you would like to know if your upcoming visit could be conducted via video visit or need assistance with scheduling, please contact our Call Center at 646-680-4227.

How to Schedule a Video Visit

You may schedule a video visit with a provider you have previously seen or search for a new provider using the myACPNY patient portal. Just select “Video Visit” as the appointment type you’d like to make.

If you wish to schedule a video visit with a provider for the first time, start by registering for a myACPNY patient portal account, which will be required to conduct your video visit. Additional assistance in scheduling is available by contacting our Call Center at 646-680-4227.

To learn more about the benefits of using the myACPNY patient portal, click here.

To register for myACPNY, click here.
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